Austin A. Williams

User Experience Research & Design

Ann Arbor, MI | austinawilliams.com | wlms.austin@gmail.com | (517) 775-2011

EXPERIENCE

University of Michigan School of Kinesiology | Ann Arbor, MI

Business Intelligence Analyst | September 2023 - Present

·        Executed foundational quantitative consumer data analysis of the school's flagship marketing publication reaching 14,000 annual recipients, inspiring major revisions to communication strategies for future editions

·        Assessed and spotlighted mixed perceptions of university research support for 36 tenure-track faculty via a Qualtrics survey, expected to lead to expanded funding for research personnel and administrative aid

Indeed | Ann Arbor, MI

UX Researcher Intern | June 2022 – August 2022

·        Transformed an information architecture for a hiring platform supporting 3 million global employers, centralizing 48 user settings across 14 product areas to promote a cohesive user experience

·        Coordinated qualitative and quantitative data collection from over 100 interview, survey, and card sort participants, executing mixed-method data analysis to deliver insights to design and product management teams

Sahiyo | Ann Arbor, MI

UX Researcher | January 2022 – April 2022

·        Established a website accessibility improvement plan for a gender-based violence organization serving 10,000 monthly visitors, leading to a 55% reduction in accessibility violations within six months

·        Developed and analyzed a survey quantifying satisfaction among 30+ users, highlighting a 20% disparity between the experience of users with and without a disability

The Dow Chemical Company | Midland, MI

Business Intelligence Analyst | January 2020 – August 2021

·        Modeled, reported, and visualized material and customer data using SQL, Python, and Power BI, uncovering $40MM in potential lost sales as a result of inaccurate master data

·        Launched and hosted a monthly cross-functional Power BI educational workshop series, reaching 300 participants within nine months of inception

The Dow Chemical Company | Midland, MI

Information Quality Analyst | June 2018 – January 2020

·        Generated an 80% increase in work efficiency by developing a Python script to automate data management processes, earning a Dow Gold Award for exceptional leadership resulting in greater profitability and growth

·        Spearheaded a transition of data visualization applications from Tableau to Power BI, reducing annual licensing costs by $6,000

EDUCATION

University of Michigan | Ann Arbor, MI

Master of Science in Information | August 2021 – April 2023

·        Focus: User Experience Research, User Experience Design, Human-Computer Interaction

Grand Valley State University | Allendale, MI

Bachelor of Science in Information Systems | August 2014 – April 2018

·        Focus: Data Analytics, Business Administration

SKILLS

·        Qualitative: Contextual Inquiry, Heuristic Evaluation, Journey Mapping, User Interviews, Usability Testing

·        Quantitative: Card Sorting, Information Architecture, Statistical Analysis, Surveys

·        Design: Accessibility, Personas, Prototypes, Storyboards, Wireframes, Workflows, User Flows

·        Tools: Figma, Google Analytics, HTML/CSS, Miro, Power BI, Python, Qualtrics, R, SQL, Tableau, UserTesting